FAQ

You have questions. We have answers.

Sometimes a little help goes a long way. Below you will find our knowledge base of
our most frequently asked questions. If all else fails, contact us and we'll help you right away.

Please check to make sure that the user name you are trying to enter is the correct email. You can always refer to the email we sent at signup to see which email address you used. If you still cannot login, you may need to reset your password.

If you click on the link it should take you to a page where you can reset your password. CLICK HERE TO RESET YOUR PASSWORD. You will then receive an email with a link to change your password. Note: If you do not receive the email, check your email address once more for accuracy and also check your junk/spam email to see if it is there.

If you are still having trouble logging into our system please CONTACT USCONTACT US and we will assist you.

At LoveCoups, there is only one flat price of $24.95 for 20 custom, full color coupons. You can have any combination of coupons you like. If you choose less than 20 coupons, we will alert you to finish selecting coupons or continue with blank pages.

When your order is created, it will not be deleted unless you decide to delete it. We save projects in each account to allow visitors to work on them for as long as they like. If you're order is already purchased and you want it removed from your account, please CONTACT USCONTACT US and we can have it deleted from the system.

LoveCoups are approximately 7.25 inches tall by 3.25 inches wide. For more information on the details, check out our Pricing and Shipping page.

If you would like to have your account removed from our system, please CONTACT USCONTACT US and we can remove your email address from our system. Please note: If you reqeust to have your email address and account removed, it will be removed permanently and all projects/characters/photos will not be saved.

In the check out, below the Overview box you will find a Promo Code box. Just enter your code and hit Redeem. A message will appear to let you know if you were successful.

The reason you may be getting declined is due to a security measure put in place by the credit card company. If the credit card company sees an internet purchase that is not typical for you, they will sometimes block the purchase. If this is your first time purchasing with us, your financial institution may have stopped the transaction.

One possible solution is to use Paypal to complete the purchase. Just select Paypal as your method of payment. You will not need a Paypal account to use this method.

Please follow these instructions on completing your payment:

• Select Paypal as your payment option and click Next.
• Paypal will open up a pop-up window. Look for the text "Pay with Debit or Credit Card or Bill Me Later"
• You can then enter your credit card info and hit submit.
• You should now be taken back to our site to finalize the payment.

Please note: Paypal comes up in a pop-up window so make sure you have any browser pop-up blockers turned off. Your browser will notify you if have them turned on.

Yes! We do ship to APO, FPO & DPO addresses. Please follow these guidelines to ensure that your APO/FPO delivery can be completed.

1) Economy is the only shipping method that will deliver to a military post office.
2) Make sure to use the FIRST and LAST name of the individual that is stationed at the military installation.
3) For address use the the Unit or Outfit number.
4) You MUST select United States for the country
5) For the state select AE (Middle East/Africa), AA(America), or AP(Pacific)
6) For the city, use FPO, APO or DPO

Also note that our shipping times only account for the time it takes to reach the APO/FPO. It does not include the time it takes for the APO/FPO to deliver it to whatever military base it is being shipped to. Once the package reaches the APO/FPO, it could take an additional 7-20 days for the APO/FPO to finalize the delivery. 2 weeks is typical.

Any errors in filling out the form may result in lost or delayed shipments. Shipments that are not filled out properly may take up to 30 days to be returned from the APO, FPO or DPO address.

Please check out our SHIPPING CALCULATOR to see when you can expect your order to arrive. Just enter your country and then select the shipping method you prefer.

Yes! We ship orders worldwide. Please check out our SHIPPING CALCULATOR to see our shipping options and estimated delivery dates.

If your order has been shipped to non-valid address, refused or mis-addressed, it may be returned back to us. In the event of a returned book, we will contact you via email to find an alternate address or to make sure the original address is correct. Returned shipments could take 7-10 days after the estimated delivery date.

The requirement for a signature is solely based on whether or not the delivery person believes that the package will be left in a safe place. If the delivery person cannot find a safe location to leave the package, or if there have been an increase in missing packages around the delivery location, the shipper may leave a delivery attempt notice.

At that point, you may need to contact the delivery service to arrange a new delivery or a pickup from the local distribution center.

All LoveCoups are shipped in discreet packaging to keep it a surprise. The outside packaging does not have the purchasers information, it is shipped with LB, LLC on the return address.

We also do not include any pricing information with the order. Finally, for those who share bank accounts, we list your purchase on your credit card statement as "LB, LLC".

Yes! LoveCoups can be shipped to correctional facilities. There are a few items to keep in mind when shipping to correctional facilities.

1. If you are sending to a prison, please keep in mind that it MUST be sent via our Economy shipping (United States Postal Service).

2. You MUST include the inmate number in the Name Field of the recipient.

Any deviation from these rules could result in the package being returned or lost.

If you received your order and there is a printing error (Misprinted, cut off text, wrong order, damaged in shipping, or anything that does not match the preview.) we will reprint and reship a new order to you at no extra cost. Please CONTACT USCONTACT US right away and we will review your order.

Please note: LoveCoups.com is not responsible for any user caused errors such as: spelling & grammar errors, wrongly selected covers, or incorrect characters. We strongly advise to login and review the preview of your book to see if they match.

Once the order has been approved for printing and purchased, the order file is sent directly to our printers. Because of the automated nature of this process, we are unable to make changes or cancel orders once they have been submitted.

Please be sure to review your book prior to submission. At checkout, you will be required to appove printing. By clicking Approve, we assume that the order should be printed as is. We do not proof or spell check or grammar check orders.

If you have selected a method of shipping that includes tracking, your tracking number will be emailed to you AFTER your order has been printed and packaged for shipping. The processing time takes 3 business days.

When you select a shipping method you will be given an Estimated Delivery Date. You should receive your order ON or BEFORE this date.

You can also log into the system and click on the My Home/Order History page to see the order status and tracking info once the order has been shipped.

If your tracking information says that the order was delivered, but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following to see if you can locate your order:
See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT USCONTACT US to begin the process.

If you're order has passed its estimated delivery date, please make sure you log into the system and check the My Home page to see if your order has shipped and if you received a tracking number (If a shipping method selected featured tracking).

Each order has a production time associated with the printing. Orders take approximately 3 days to print plus shipping times.

Some international shipments may be delayed by customs security checks. Unfortunately, these customs checks are outside of our control and may delay the transport of the book so if you do not receive your order by the estimated date, please allow a few extra days for delivery.

If your order has not arrived by the estimated delivery date, please CONTACT USCONTACT US and we can look further into the order.

Once the order has been approved for printing and purchased, the product file is sent directly to the printer. Because of the automated nature of this process, we are unable to make changes or cancel orders once they have been submitted.

Please be sure to review your order prior to submission. At checkout, you will be required to appove printing. Please note: We do not proof grammar or spell check content.

Due to the custom nature of our product, we cannot accept returns. However, if you received your order and there is a printing error (Misprinted pages, cut off text, wrong product, damaged in shipping, or otherwise does not represent what is displayed on the preview.) we will reprint and reship a new order to you at no extra cost. LoveCoups.com is not responsible for any user caused errors such as: spelling errors, wrongly selected artwork, incorrectly edited or selected avatar characters.

Shipping Delays: Our shipping partners do their best to insure you receive your package on time, however occasional delays do occur. LoveBook, LLC cannot be held responsible for delays caused by unforeseen or uncontrollable events such as: adverse weather conditions, mechanical problems and/or driver error.

If you wish to make a claim for an exchange/return please CONTACT USCONTACT US and we will review your order to determine the appropriate steps to resolve the claim.

Due to our automated processes, we may OR may not be able to be changed after it has been purchased. If your order shows a "shipped" status, we are unable to make changes to the address. If your address is incorrect, your delivery will be returned to us and you will be notified upon its return.

Please note: Our contracts with our shippers do not allow us to make changes to the address AFTER it has already left our facility.

Please CONTACT USCONTACT US and we can help determine the best course of action.

Once your order is placed, you should receive a receipt from info [at] lovecoups [dot] com. If you cannot locate your receipt, please check your spam/trash folder to see if it arrived there.

You can also click on the Order History tab located in the My Home section of the site. Click on View Receipt to view and/or print your receipt.

Please remember that you will receive shipping notice email once your book is complete so be sure to add info [at] lovebookonline [dot] com to your contacts list to ensure you will receive future emails.

If you still cannot find your receipt please CONTACT USCONTACT US and we can email a copy. .

We're sorry. We currently do not have a rush printing service available at this time.

If you need to find out when your order will approximately arrive, you can visit our Shipping Calculator. Just select a country and shipping type to see the available estimated delivery dates.

When shipping to an APO/FPO, the Estimated Delivery Date represents when the order will be received by the APO/FPO. It does not include the time it takes for the APO/FPO to deliver it to whatever military base it is being shipped to.

Once the package reaches the APO/FPO, it could take an additional 7-20 days for the APO/FPO to finalize the delivery. 2 weeks is typical.

Troubleshooting a website can be tricky. There are many factors that go into making sure everything runs smoothly. If you're experiencing problems with slow loading pages, broken links or other strange errors, please follow these steps below and it should clear up any problems you may be running into.

• Make sure you are using a high-speed internet service. A slow connection will cause the pages to not show up in the browser.
• Try closing and restarting your browser. Sometimes a fresh browser will clean up any lingering page errors.
• Try clearing your browser cache. If you don't know how to do this, click this link: How to Clear Browser Cache
• Try restarting your computer. If your computer has been on for a long time, a fresh reboot may clear system errors.
• Try logging on from another computer. It will help narrow down the problem to see if the errors are just on your machine.


If you have performed all the steps above and are still having issues, please CONTACT USCONTACT US and we will be happy to look further into the matter.

Still can't find what you're looking for? Use our CONTACT FORMCONTACT FORM and we'll be happy to help you.